Shipping & Returns

Aisle to Table ships complete wedding decor collections nationwide via UPS or FedEx. These terms form part of your rental agreement at checkout.

All Aisle to Table collections ship via UPS or FedEx to the address provided at booking, with the carrier selected for the best available rate. Delivery is timed to arrive up to two days before your wedding date. A tracking number is sent by email as soon as your order ships.

Outbound and return shipping are included in the price of every rental package for the contiguous 48 United States. No additional shipping fees are charged at checkout.

If providing a business or venue address, please confirm the location accepts deliveries before booking.

We ship to the contiguous 48 United States. We do not currently ship to Hawaii, Alaska, or U.S. territories.

Contents on Arrival

Every shipment includes:

All decor pieces for your selected collection
An itemized contents checklist for on-arrival verification
A setup guide specific to your collection
A return repacking guide
A prepaid return shipping label for each package shipped

Open every package and verify contents against the checklist on the day it is received. If any item is missing, damaged on arrival, or incorrect, contact us through the chat immediately. Pre-event issues can be resolved quickly. Waiting until after your event to report arrival damage limits our ability to make things right, and may be counted against your damage deposit.

Return Shipping

A prepaid UPS or FedEx return label is included in every shipment at no additional cost. After your event, repack all decor into the original containers using the included repacking guide. Apply the prepaid return label to the exterior of each box.

To send your return boxes back, you have two options:

Drop off at any UPS or FedEx location. No appointment needed.
Schedule a free pickup through the carrier's website. Most pickup windows are available within one business day.

Aisle to Table does not provide in-person venue pickup or local courier return service. Returns are handled entirely through the prepaid label and standard carrier pickup or drop-off.

Return Window

All items must be repacked and returned to the shipping carrier within three (3) calendar days of your wedding date. For example: for a Saturday wedding, all return boxes must be scanned into UPS or FedEx by the following Tuesday.

Returns received by the carrier after the three-day window incur late fees of $75 per day, which are deducted from your security deposit. If you need additional return time due to unforeseen events, contact us through the chat so we can try to accommodate you.

Items must be returned in their original packaging. Missing packaging, inserts, or crates are subject to a $25 replacement fee per item.

Security Deposit

A refundable security deposit of $150 is collected at checkout and held until your return shipment is received and inspected. The deposit is separate from the rental fee.

Deposits are refunded within five (5) to seven (7) business days of return receipt, assuming no damage beyond normal wear. Full deposit details, including what counts as normal wear, what counts as damage, and what happens if damage exceeds the deposit, are on the Security Deposit page.

Damage Assessment

All returned shipments are inspected upon receipt. If damage beyond normal wear is found, you will receive an itemized report by email with photos and replacement cost documentation. Deductions, if any, are made from the security deposit. If damage exceeds the deposit amount, the balance is charged to the card on file under the terms of your rental agreement.

Normal wear includes:

Minor scuffing, scratches, or handling marks
Candle wax drips on approved candle vessels (where candle use is specified)
Minor compression of soft goods during packing
Minor stains on linens expected from regular use that can be cleaned

Damage that results in deductions includes:

Structural breakage of arches, stands, or vessel pieces
Missing items from the itemized checklist
Burns or water damage
Major stains or large tears on linens or fabric elements
Failure to repack in provided containers, resulting in shipping damage in return transit

Questions

For any shipping or return questions, open the chat in the bottom-right corner of the page on aisletotable.com and include your order number and wedding date. Our team typically responds within a few hours during business days.

Frequently asked questions

No. Our collections are designed to be easily set up by anyone from venue staff to friends & family by using the included setup guide. No planner or florist required. For larger weddings where vendors do not include setup assistance, we recommend hiring local help for setup and breakdown, but is completely up to you.

Buying decor means spending thousands of dollars on items you use once, then going to through the hassle of trying to resell or simply discarding. Local rental companies typically rent individual pieces, leaving the design work to you, and require you to pickup or arrange delivery plus charging additional service fees.

We rent pre-designed decor collections that can carry you from your ceremony through your reception as complete, curated packages that are shipped directly to the location of your choice. Plus, our themes are designed to minimize the need for florals to save you even more. Simply setup following the included guide, and then ship back after your event to return.

No mixing, no matching, and no spreadsheet tracking.

You can book in as little as 10 days from you event date, or as early as 18 months before. However, since availability is based on inventory, we recommend you book as early as possible.

Our decor packages offer everything you need, for intimate ceremony & cocktail or cake receptions to full-day itineraries for 200+ guests. Each package includes a mix of rental items for decorating your venue, plus coordinating single-use items you keep like favor boxes and paper napkins.

Exact items vary by package, and are displayed when selecting your package for each theme.

Not really. Our themes are designed to minimize the need for florals, but can be enhanced with florals from other sources using as much or little as you prefer.

However, certain themes include limited faux botanicals are included as part of decor items such as ceremony arches or table accents. Packages that include faux botanicals will have them listed under the items included when selected.

Yes and no. Our collections are designed as complete, coordinated sets, and packages cannot be broken up. However, you can mix and match packages and add-ons from different themes.

For example: if you want to decorate your ceremony and cocktail with the Timeless Elegance theme, but prefer the Rustic Farmhouse theme for your reception, you can do so by adding the corresponding packages from each theme's page to your cart.

Your order is charged in two parts:

At checkout, you pay 50% of your subtotal to book your order.

The remaining 50%, plus a refundable security deposit, will automatically be charged 10 days before your order ships using the payment method on file. You'll receive a reminder email before this second charge. If the second charge fails, we'll reach out within 1 day to update your payment method — orders without a valid payment method 7 days before the ship date may be cancelled, and the original 50% booking deposit will be retained per our cancellation policy.

Payments can be made in installments through third-party providers PayLater, Afterpay, and Klarna if eligible.

You will receive an email confirmation with tracking information when your order ships. Your order may arrive in several shipments or all at once, with your complete package delivered up to 2 business days before your selected event date. We build in this window so you have time to inspect everything and organize before setup day.

All shipping costs are automatically included in every rental. No additional fee at checkout.

Currently, Aisle to Table is only available for nationwide US shipping to the contiguous 48 states.

Orders will ship to the shipping address provided at checkout. While we do ship to residential addresses, we do not assume liability for risks outside of our control such as missed deliveries, stolen packages, or smaller receiving windows. Since these risks tend to be higher with residential shipping, we strongly recommend shipping to a business or venue address whenever possible.

Most wedding venues handle vendor deliveries routinely. If yours has concerns, contact customer care via our support chat.

No. We ship via UPS or FedEx Ground directly to the shipping address provided at checkout. You ship it back with the prepaid label included in every box.

We always include extras of each item to make sure you're covered. However, we recommend you open the boxes the day they arrive and check against the itemized list inside. If anything arrives missing or broken, open the chat and let us know right away, since damaged or missing items reported on or after your scheduled event date may count toward your security deposit.

Normal wear is expected, and we understand damages can occasionally occur during shipping, so those cases will not count toward your deposit.

However, our packaging and instructions are specially-designed to minimize damages when used properly. Significant damages including missing or incomplete pieces, severely stained or torn linens, and burns or water damage that render items unusable may be assessed against your security deposit. See our complete damage policy on the Security Deposit page for more details.

A prepaid UPS or FedEx return label is included in every box. After your wedding, repack everything into the original containers using the included repacking guide. Apply the return label to each box. You can either drop the boxes at any UPS or FedEx location, or schedule a free pickup with them directly.

Returns must be received by the transit provider within three days after your selected event date.

For example: for a Saturday wedding, all return boxes must be received by UPS or FedEx by the following Tuesday.

Because our items are used more than once, late returns can mean scrambling to source inventory for a wedding after yours. Returns that have not been received by UPS or FedEx within 3 days after your event date will incur extended rental fees of up to $75 per day per box, applied against your security deposit. Extended rental fees exceeding the total security deposit amount may also be invoiced for collection.

We understand that honeymoons happen, so contact us immediately if you are going to be late so we can try to work something out.

Yes! If your decor returns with only normal wear from event use, your deposit is refunded in full. We never look for reasons to withhold it, but only to make sure our items are treated and returned with reasonable care so they can be enjoyed again.

The security deposit is returned within 10 business days of receiving your items. You may need to allow your financial institution additional time to process the refund before it is reflected on your statement. Full details are on the Security Deposit page.

We understand that unexpected changes can be a part of the wedding planning process. Our Worry-Free Rescheduling policy allows you to either reschedule or postpone (if your new date hasn't been confirmed yet), once at no additional charge. Orders that have been rescheduled or postponed are not entitled to any refunds if cancelled later.

For orders that have not been rescheduled or postponed, cancellations made more than 90 days prior to the selected event date at the time of checkout will be entitled to a full refund.

Cancellations made 90 days or less prior to the event date will be entitled to the following:

Less than 90 days prior, but before your remaining balance has been charged = you forfeit the 50% paid at booking. No additional charges apply.
After your remaining balance has been charged (10 days before your ship date), but before your order has shipped = 100% of your order total is forfeited, but your security deposit is refunded immediately.
Once any items have shipped = you are no longer eligible to cancel your order.

To reschedule, postpone or cancel your order, contact customer care via our support chat.

You can always reach our Customer Care team through the chat if you need support. Just open the chat bubble in the bottom-right corner of any page on the site.