Cancellation Policy

We understand that unexpected changes can be a part of the wedding planning process. Here is exactly what to expect if you need to reschedule, postpone, or cancel your reservation.

Worry-Free Rescheduling

Our Worry-Free Rescheduling policy allows you to either reschedule or postpone your order once at no additional charge prior to shipping, subject to availability. If your new date has not been confirmed yet, you can postpone your order up to 180 calendar days until you are ready to lock in your new date. Orders that have been rescheduled or postponed are not entitled to any refunds if later cancelled.

Full Refund Window

For orders that have not been previously rescheduled or postponed, cancellations made more than 90 days before your wedding date (at the time of checkout) receive a full refund, including the rental price and the security deposit. Cancellation requests must be submitted through our support chat with your order number.

Cancellations 90 Days or Less Before Your Event

Cancellations made 90 days or less before your wedding date are handled as follows:

Less than 90 days prior, but before your remaining balance has been charged: you forfeit the 50% paid at booking. No additional charges apply.
After your remaining balance has been charged (10 days before your ship date), but before your order has shipped: 100% of your order total is forfeited, but your security deposit is refunded immediately.
Once any items have shipped: you are no longer eligible to cancel your order.

Order Modifications

You may add items or modify your order up to three (3) weeks prior to your event date, subject to availability. Order reductions will receive a refund for the full difference in price when made at least sixty (90) calendar days before the event date; reductions made less than ninety (90) calendar days before the event date will be entitled to a maximum refund of 20% of the original order total.

Force Majeure

If your event is cancelled or postponed due to a declared natural disaster, venue closure, or government order, contact us immediately. We will work with you to reschedule or apply credit toward a future date. Standard cancellation terms otherwise apply. We strongly recommend wedding insurance for circumstances beyond your control.

How to Reschedule, Postpone, or Cancel

To reschedule, postpone, or cancel your order, contact customer care via our support chat. Include your order number, wedding date, and reason for the request.

Frequently asked questions

No. Our collections are designed to be easily set up by anyone from venue staff to friends & family by using the included setup guide. No planner or florist required. For larger weddings where vendors do not include setup assistance, we recommend hiring local help for setup and breakdown, but is completely up to you.

Buying decor means spending thousands of dollars on items you use once, then going to through the hassle of trying to resell or simply discarding. Local rental companies typically rent individual pieces, leaving the design work to you, and require you to pickup or arrange delivery plus charging additional service fees.

We rent pre-designed decor collections that can carry you from your ceremony through your reception as complete, curated packages that are shipped directly to the location of your choice. Plus, our themes are designed to minimize the need for florals to save you even more. Simply setup following the included guide, and then ship back after your event to return.

No mixing, no matching, and no spreadsheet tracking.

You can book in as little as 10 days from you event date, or as early as 18 months before. However, since availability is based on inventory, we recommend you book as early as possible.

Our decor packages offer everything you need, for intimate ceremony & cocktail or cake receptions to full-day itineraries for 200+ guests. Each package includes a mix of rental items for decorating your venue, plus coordinating single-use items you keep like favor boxes and paper napkins.

Exact items vary by package, and are displayed when selecting your package for each theme.

Not really. Our themes are designed to minimize the need for florals, but can be enhanced with florals from other sources using as much or little as you prefer.

However, certain themes include limited faux botanicals are included as part of decor items such as ceremony arches or table accents. Packages that include faux botanicals will have them listed under the items included when selected.

Yes and no. Our collections are designed as complete, coordinated sets, and packages cannot be broken up. However, you can mix and match packages and add-ons from different themes.

For example: if you want to decorate your ceremony and cocktail with the Timeless Elegance theme, but prefer the Rustic Farmhouse theme for your reception, you can do so by adding the corresponding packages from each theme's page to your cart.

Your order is charged in two parts:

At checkout, you pay 50% of your subtotal to book your order.

The remaining 50%, plus a refundable security deposit, will automatically be charged 10 days before your order ships using the payment method on file. You'll receive a reminder email before this second charge. If the second charge fails, we'll reach out within 1 day to update your payment method — orders without a valid payment method 7 days before the ship date may be cancelled, and the original 50% booking deposit will be retained per our cancellation policy.

Payments can be made in installments through third-party providers PayLater, Afterpay, and Klarna if eligible.

You will receive an email confirmation with tracking information when your order ships. Your order may arrive in several shipments or all at once, with your complete package delivered up to 2 business days before your selected event date. We build in this window so you have time to inspect everything and organize before setup day.

All shipping costs are automatically included in every rental. No additional fee at checkout.

Currently, Aisle to Table is only available for nationwide US shipping to the contiguous 48 states.

Orders will ship to the shipping address provided at checkout. While we do ship to residential addresses, we do not assume liability for risks outside of our control such as missed deliveries, stolen packages, or smaller receiving windows. Since these risks tend to be higher with residential shipping, we strongly recommend shipping to a business or venue address whenever possible.

Most wedding venues handle vendor deliveries routinely. If yours has concerns, contact customer care via our support chat.

No. We ship via UPS or FedEx Ground directly to the shipping address provided at checkout. You ship it back with the prepaid label included in every box.

We always include extras of each item to make sure you're covered. However, we recommend you open the boxes the day they arrive and check against the itemized list inside. If anything arrives missing or broken, open the chat and let us know right away, since damaged or missing items reported on or after your scheduled event date may count toward your security deposit.

Normal wear is expected, and we understand damages can occasionally occur during shipping, so those cases will not count toward your deposit.

However, our packaging and instructions are specially-designed to minimize damages when used properly. Significant damages including missing or incomplete pieces, severely stained or torn linens, and burns or water damage that render items unusable may be assessed against your security deposit. See our complete damage policy on the Security Deposit page for more details.

A prepaid UPS or FedEx return label is included in every box. After your wedding, repack everything into the original containers using the included repacking guide. Apply the return label to each box. You can either drop the boxes at any UPS or FedEx location, or schedule a free pickup with them directly.

Returns must be received by the transit provider within three days after your selected event date.

For example: for a Saturday wedding, all return boxes must be received by UPS or FedEx by the following Tuesday.

Because our items are used more than once, late returns can mean scrambling to source inventory for a wedding after yours. Returns that have not been received by UPS or FedEx within 3 days after your event date will incur extended rental fees of up to $75 per day per box, applied against your security deposit. Extended rental fees exceeding the total security deposit amount may also be invoiced for collection.

We understand that honeymoons happen, so contact us immediately if you are going to be late so we can try to work something out.

Yes! If your decor returns with only normal wear from event use, your deposit is refunded in full. We never look for reasons to withhold it, but only to make sure our items are treated and returned with reasonable care so they can be enjoyed again.

The security deposit is returned within 10 business days of receiving your items. You may need to allow your financial institution additional time to process the refund before it is reflected on your statement. Full details are on the Security Deposit page.

We understand that unexpected changes can be a part of the wedding planning process. Our Worry-Free Rescheduling policy allows you to either reschedule or postpone (if your new date hasn't been confirmed yet), once at no additional charge. Orders that have been rescheduled or postponed are not entitled to any refunds if cancelled later.

For orders that have not been rescheduled or postponed, cancellations made more than 90 days prior to the selected event date at the time of checkout will be entitled to a full refund.

Cancellations made 90 days or less prior to the event date will be entitled to the following:

Less than 90 days prior, but before your remaining balance has been charged = you forfeit the 50% paid at booking. No additional charges apply.
After your remaining balance has been charged (10 days before your ship date), but before your order has shipped = 100% of your order total is forfeited, but your security deposit is refunded immediately.
Once any items have shipped = you are no longer eligible to cancel your order.

To reschedule, postpone or cancel your order, contact customer care via our support chat.

You can always reach our Customer Care team through the chat if you need support. Just open the chat bubble in the bottom-right corner of any page on the site.