Privacy Policy

Last updated: [DATE]

Aisle to Table LLC ("we," "us," "our") operates aisletotable.com. This Privacy Policy describes what personal data we collect, how we use it, and your rights regarding that data.

Data We Collect

When you browse our site, we collect standard web analytics data: IP address, browser type, pages viewed, and time on site. This data is collected via cookies and analytics tools including Google Analytics 4 and may include advertising pixels (Meta, Pinterest).

When you place an order, we collect: your full name, email address, shipping address (your wedding venue), billing address, phone number, wedding date, guest count, and payment information. Payment data is processed by Shopify Payments and Stripe; we do not store full credit card numbers.

When you sign up for our email list, we collect your email address and, if provided, your wedding date and approximate venue state.

When you contact us, we collect the information you provide in your message.

How We Use Your Data

We use your personal data to process and fulfill your rental order; communicate order status, shipping information, and return instructions; send you the pre-event reminders and post-event follow-ups described in your order confirmation; respond to customer service inquiries; provide order history for your records; and, with your consent, send you marketing emails about new collections and seasonal news.

We share your shipping address with UPS and FedEx to fulfill outbound deliveries and process return labels. We do not sell your personal data to any third party.

Cookies

Our site uses cookies for core functionality (shopping cart, session), analytics (Google Analytics 4), and advertising (Meta Pixel, Pinterest Tag). Non-essential cookies do not fire until you consent via our cookie banner. You can withdraw consent at any time by adjusting your browser settings or using the "Your Privacy Choices" page linked in our footer.

Data Retention

We retain order records for seven (7) years as required by standard accounting practices and Florida law. Email marketing lists are maintained until you unsubscribe. Web analytics data is retained per the default settings of each analytics provider.

Your Rights

Residents of California (CCPA/CPRA) and the European Union/UK (GDPR/UK GDPR) have the following rights: the right to know what data we hold about you; the right to access a copy of your data; the right to request deletion of your data (subject to order record retention requirements); the right to opt out of marketing emails at any time (unsubscribe link in every email); and the right to submit a complaint to a supervisory authority.

To exercise any of these rights, email privacy@aisletotable.com with "Privacy Request" in the subject line. We will respond within 45 days.

Third-Party Services

We use the following third-party services that have their own privacy policies: Shopify (platform), Shopify Payments/Stripe (payment processing), Google Analytics (analytics), Meta (advertising), Pinterest (advertising), UPS/FedEx (shipping). We encourage you to review the privacy policies of these providers. If we add additional email marketing or chat services in the future, this list will be updated.

Contact

For privacy questions or requests: privacy@aisletotable.com. Aisle to Table LLC, [address TBD], Florida.

Frequently asked questions

No. Our collections are designed to be easily set up by anyone from venue staff to friends & family by using the included setup guide. No planner or florist required. For larger weddings where vendors do not include setup assistance, we recommend hiring local help for setup and breakdown, but is completely up to you.

Buying decor means spending thousands of dollars on items you use once, then going to through the hassle of trying to resell or simply discarding. Local rental companies typically rent individual pieces, leaving the design work to you, and require you to pickup or arrange delivery plus charging additional service fees.

We rent pre-designed decor collections that can carry you from your ceremony through your reception as complete, curated packages that are shipped directly to the location of your choice. Plus, our themes are designed to minimize the need for florals to save you even more. Simply setup following the included guide, and then ship back after your event to return.

No mixing, no matching, and no spreadsheet tracking.

You can book in as little as 10 days from you event date, or as early as 18 months before. However, since availability is based on inventory, we recommend you book as early as possible.

Our decor packages offer everything you need, for intimate ceremony & cocktail or cake receptions to full-day itineraries for 200+ guests. Each package includes a mix of rental items for decorating your venue, plus coordinating single-use items you keep like favor boxes and paper napkins.

Exact items vary by package, and are displayed when selecting your package for each theme.

Not really. Our themes are designed to minimize the need for florals, but can be enhanced with florals from other sources using as much or little as you prefer.

However, certain themes include limited faux botanicals are included as part of decor items such as ceremony arches or table accents. Packages that include faux botanicals will have them listed under the items included when selected.

Yes and no. Our collections are designed as complete, coordinated sets, and packages cannot be broken up. However, you can mix and match packages and add-ons from different themes.

For example: if you want to decorate your ceremony and cocktail with the Timeless Elegance theme, but prefer the Rustic Farmhouse theme for your reception, you can do so by adding the corresponding packages from each theme's page to your cart.

Your order is charged in two parts:

At checkout, you pay 50% of your subtotal to book your order.

The remaining 50%, plus a refundable security deposit, will automatically be charged 10 days before your order ships using the payment method on file. You'll receive a reminder email before this second charge. If the second charge fails, we'll reach out within 1 day to update your payment method — orders without a valid payment method 7 days before the ship date may be cancelled, and the original 50% booking deposit will be retained per our cancellation policy.

Payments can be made in installments through third-party providers PayLater, Afterpay, and Klarna if eligible.

You will receive an email confirmation with tracking information when your order ships. Your order may arrive in several shipments or all at once, with your complete package delivered up to 2 business days before your selected event date. We build in this window so you have time to inspect everything and organize before setup day.

All shipping costs are automatically included in every rental. No additional fee at checkout.

Currently, Aisle to Table is only available for nationwide US shipping to the contiguous 48 states.

Orders will ship to the shipping address provided at checkout. While we do ship to residential addresses, we do not assume liability for risks outside of our control such as missed deliveries, stolen packages, or smaller receiving windows. Since these risks tend to be higher with residential shipping, we strongly recommend shipping to a business or venue address whenever possible.

Most wedding venues handle vendor deliveries routinely. If yours has concerns, contact customer care via our support chat.

No. We ship via UPS or FedEx Ground directly to the shipping address provided at checkout. You ship it back with the prepaid label included in every box.

We always include extras of each item to make sure you're covered. However, we recommend you open the boxes the day they arrive and check against the itemized list inside. If anything arrives missing or broken, open the chat and let us know right away, since damaged or missing items reported on or after your scheduled event date may count toward your security deposit.

Normal wear is expected, and we understand damages can occasionally occur during shipping, so those cases will not count toward your deposit.

However, our packaging and instructions are specially-designed to minimize damages when used properly. Significant damages including missing or incomplete pieces, severely stained or torn linens, and burns or water damage that render items unusable may be assessed against your security deposit. See our complete damage policy on the Security Deposit page for more details.

A prepaid UPS or FedEx return label is included in every box. After your wedding, repack everything into the original containers using the included repacking guide. Apply the return label to each box. You can either drop the boxes at any UPS or FedEx location, or schedule a free pickup with them directly.

Returns must be received by the transit provider within three days after your selected event date.

For example: for a Saturday wedding, all return boxes must be received by UPS or FedEx by the following Tuesday.

Because our items are used more than once, late returns can mean scrambling to source inventory for a wedding after yours. Returns that have not been received by UPS or FedEx within 3 days after your event date will incur extended rental fees of up to $75 per day per box, applied against your security deposit. Extended rental fees exceeding the total security deposit amount may also be invoiced for collection.

We understand that honeymoons happen, so contact us immediately if you are going to be late so we can try to work something out.

Yes! If your decor returns with only normal wear from event use, your deposit is refunded in full. We never look for reasons to withhold it, but only to make sure our items are treated and returned with reasonable care so they can be enjoyed again.

The security deposit is returned within 10 business days of receiving your items. You may need to allow your financial institution additional time to process the refund before it is reflected on your statement. Full details are on the Security Deposit page.

We understand that unexpected changes can be a part of the wedding planning process. Our Worry-Free Rescheduling policy allows you to either reschedule or postpone (if your new date hasn't been confirmed yet), once at no additional charge. Orders that have been rescheduled or postponed are not entitled to any refunds if cancelled later.

For orders that have not been rescheduled or postponed, cancellations made more than 90 days prior to the selected event date at the time of checkout will be entitled to a full refund.

Cancellations made 90 days or less prior to the event date will be entitled to the following:

Less than 90 days prior, but before your remaining balance has been charged = you forfeit the 50% paid at booking. No additional charges apply.
After your remaining balance has been charged (10 days before your ship date), but before your order has shipped = 100% of your order total is forfeited, but your security deposit is refunded immediately.
Once any items have shipped = you are no longer eligible to cancel your order.

To reschedule, postpone or cancel your order, contact customer care via our support chat.

You can always reach our Customer Care team through the chat if you need support. Just open the chat bubble in the bottom-right corner of any page on the site.